Behavioral Healthcare Options Detox & Rehab Benefits Guide - Withdrawal

Behavioral Healthcare Options Detox & Rehab Benefits Guide

BHO Insurance is a major insurance provider in the U.S which can be utilized to attend detox & rehab. Learn how to use your BHO Healthcare plan here.

Behavioral Healthcare Options is a private subsidiary of United Healthcare.1 Created in 1991, it focuses on providing specialized treatment for mental health and addiction as well as employee assistance services and helping members find a work-life balance.1 Behavioral Healthcare Options offers services to a variety of clients including self-insured employers, insurance carriers, union trusts, and companies that handle outsourced insurance administration for other companies (third-party administrators).

This page will help you understand how to use your Behavioral Healthcare Options insurance plan to access detox and rehab care for alcohol and drug addiction. You’ll learn more about their available insurance plans, detox coverage, how to check your Behavioral Healthcare Options benefits, and attending detox at American Addiction Centers.

Does BHO Cover Detox?

Different types of substance use disorder care are covered by different insurance companies—and even by different plans offered within the same company. So, what does Behavioral Healthcare Options cover in terms of detox services?

With its emphasis on mental health and substance use treatment, a Behavioral Healthcare Options plan means you won’t have to worry about rehab costs.3 The company covers both inpatient treatment, in which you reside in a facility and receive detox and rehab services,3, 4 and outpatient treatment, where you receive rehab services while living at home.3 , 4In certain mild or less complex cases, detox may sometimes be accomplished on an outpatient basis.

Behavioral Healthcare Options covers a host of other substance use disorder treatments and mental health services. For example, crisis services—including intervention and stabilization—are available 24/7.3 This resource offers intensive, immediate support for people who are in crisis. If you are experiencing major or distressing changes in thoughts, behaviors, mood, or relationships, a crisis hotline is there to help. However, calling 911 is strongly suggested for people in danger of harming themselves or others.

  • Mental health counseling is another option. Offered in an office or clinic setting,4 this type of treatment addresses substance use disorders and/or co-occurring disorders, when the person is experiencing both a substance use disorder and a mental health disorder at the same time.
  • Telephone-based consultation can be beneficial if you think you have a problem but aren’t sure what to do about it.4  A telephone consultant can help you figure out what exactly the issue is and what steps to take. They can provide referrals to providers or facilities that are the best fit for your specific needs. Nurse lines are also available, giving you the option to call a nurse any time of day or night, 7 days a week, to discuss any concerns that you may have.5
  • Help is also available online by chat,4 enabling you to discuss your concerns just as you would in a phone consultation. You’ll learn your options for addressing your issues and receive referrals to facilities or providers that can meet your personal care needs. The chat format offers the advantage of privacy if you don’t feel comfortable or safe discussing your concerns out loud.
  • Employee assistance programs (EAP) provide you—and others at home—with resources to address substance use and mental health concerns at no cost to you.Employers offer EAPs because substance use and mental health issues can affect a person’s safety, performance, and productivity at work.6  EAP services may include evaluations, brief periods of counseling, referrals to additional treatment, and follow-up care.6 Since the counselor works directly with you, the information you share during your sessions is private and confidential, and will not be divulged to your employer.7  The number of sessions is determined in advance.
  • Hospital follow-up is another service covered by Behavioral Healthcare Options insurance.8 A high percentage (up to 40%) of patients who have received mental or behavioral health care return to the hospital within a year of discharge.8 The likelihood of rehospitalization can be reduced by following up with a provider within a week of being discharged.8 This allows time for any prescribed medications to work effectively while also providing support as you practice the skills you learned in treatment in the real world.

Behavioral Healthcare Options strives to provide treatment that is tailored to the needs of each member in the least-restrictive setting possible. In other words, you’ll receive the most effective treatment plan possible with the least impact on your daily routine.4 Rehab, detox, or any other form of approved treatment services are available to dependents or any other family member covered by your plan. It is important to note that each plan is different and may not offer coverage for every type of treatment. Please be sure to check with the insurance company about exactly what your plan covers.

Check Your Behavioral Healthcare Options Benefits

You may have a lot of questions about your Behavioral Healthcare Options insurance plan and what your benefits cover. You can check your benefits here, call the number on the back of your insurance card, or call 1-800-873-2246.9 You can e-mail them by completing the form here.9 (getting started) A customer service representative can answer any questions that you may have about your specific plan, including:

  • Is detox covered by insurance through my Behavioral Healthcare Options plan?
  • What is my Behavioral Healthcare Options drug rehab coverage?
  • What is my insurance coverage for rehab?
  • How long can I stay in treatment?
  • What is my copay for detox or rehab?
  • Does health insurance cover detox at my preferred facility?
  • Which facilities and providers are in the preferred provider network?


Types of BHO Insurance plans

Behavioral Healthcare Options insurance uses preferred provider organization plans.2 It covers a wide array of treatment providers in a range of specialties, allowing more coverage choices.2 Seeing a provider within the network costs much less than choosing an out-of-network provider.

Does Behavioral Healthcare Options cover therapy? The good news is yes.2 Their in-network mental health practitioners include psychiatrists, marriage and family therapists, substance abuse counselors, and social workers who practice in a variety of settings.2

Out-of-state coverage isn’t a problem with Behavioral Healthcare Options. While their preferred provider network includes professionals from across the United States, you can work with an out-of-network provider if you choose.2 Behavioral Healthcare Options insurance partners with Health Plan of Nevada and Sierra Health and Life in the state of Nevada.1

BHO Plans at American Addiction Centers

American Addiction Centers (AAC) is a nationwide leader in treating substance use disorders. Treatment uses evidence-based techniques that are shown to be effective—not just for substance use, but also for co-occurring mental health disorders.10  AAC works with a wide range of health insurance providers, including Behavioral Healthcare Options, and is an in-network provider for many insurance companies.10 

AAC detox and rehab facilities across the United States represent the highest standards in medical and behavioral health.10, 11  Each facility ensures that you’ll receive a complete and well-rounded program of care with the most up-to-date therapeutic techniques in addiction treatment, mental health care, and medical care. Treatment programs also include physical activity, good nutrition, and wellness activities to encourage a healthier lifestyle.10 , 11  For more information about how American Addiction Centers can help you detox and recover from substance use, please call our helpline any time of day or night at 1-888-935-1318. Your call is free and confidential.

  1. Behavioral Healthcare Options. (2020). About BHO.
  2. Behavioral Healthcare Options. (2020). Preferred provider organization networks (PPO).
  3. Behavioral Healthcare Options. (2020). Member homepage.
  4. Behavioral Healthcare Options. (2020). Mental health and substance use.
  5. Behavioral Healthcare Options. (2020). Products and services.
  6. Behavioral Healthcare Options. (2020). Employee assistance program.
  7. Behavioral Healthcare Options. (2020). The life connection (TLC).
  8. Behavioral Healthcare Options. (2020). Hospital follow up program.
  9. Behavioral Healthcare Options. (2020). Getting started/Accessing your benefits.
  10. American Addiction Centers. (2020). American Addiction Centers.
  11. American Addiction Centers. (2020). Substance abuse treatment services